FAQs

I. ORDERING

1. How do I place an order?

You can place an order via our website at www.baydar.coa>. Simply choose the item you like and then proceed to check out once you have added the desired items into the cart.

2. How do I create an account? Do I need to have an account to start purchasing?

Yes, you need to register an account to shop with us. For your convenient and save of time, this check out process will enable you to save the various mailing addresses that you may want the parcel to deliver to.
Follow these 2 simple steps to create an account:
1. Click on User Icon on the top right corner of our Home Page.
2. Fill in Particulars and click “Create”
Ta Da! You are good and ready to get shopping on our site!

3. I am not able to log-in to my account.

Please click “Forgot your password?” and key in your registered email. Thereafter, you will be automatically received an email from us to reset the new password. Please add hello@baydar.co to your address book to prevent the email to land into junk or spam folder of your mail box.

4. How can I track my order?

You can track your order online as per the link provided in the shipment confirmation email. If you are not able to retrieve the email, our customer service team will be happy to assist you. Do drop us an email at hello@baydar.co with your order number.

5. I have problems with checking-out the items from shopping cart.

You will be able to check out the item as long as it is available in our inventory system. If the item is being reserved in other customers’ cart earlier than your check-out and it is the last stock in the inventory, the item will be reflected as “Sold Out”.
You may drop us a message for re-stock schedule or periodically check our website for updates on the availability of the item.

6. How do I cancel the order after making a purchase?

In order to process the orders efficiently, we are sorry that we do not allow any amendments OR cancellation to be made to the items in your order once it has been confirmed.

7. How do I change my address after confirmation of the order?

If you have realised an error with your address, please contact our Customer Service Team at hello@baydar.co, 9am – 6pm (Mon-Fri) and we will try to modify your order accordingly.

8. How do I pay for the order?

Currently we accept payment via PayPal. You will be redirected to secured PayPal payment page when you check out. It facilitates you to make payment either log-in with your PayPal account or entering in your credit card details.

9. What if I cannot make payment within the payment timeframe during the check -out?

Order will not be processed if payments are not made at check-out.

10. Why can’t I key in any of my payment details?

Please contact to our customer service team at hello@baydar.co if the payment link does not work.

11. How do I know if there is Sales?

The best way to be notified is via our newsletter, our Facebook and Instagram pages. The sales item will also be indicated with “Sales” icon on the website to be differentiate from other items, Be sure to "Like" and “Follow Us” on our social pages!

12. Do you provide a size guide?

Specific measurements and size details for items can be found on the individual product pages themselves.

13. What should I do if I received an incorrect/missing/defective item in my order?

We are very sorry that we had sent you an incorrect/missing/defective item. Please drop us a mail at hell@baydar.co with the following details. We will reply you within 2 to 3 working days. 1.Your order number
2.The matter of the issue e.g. incorrect/missing/defective item
3.The serial number found on the product tag, or product packaging
4.Pictures, if applicable

13. What should I do if I received an incorrect/missing/defective item in my order?

We are very sorry that we had sent you an incorrect/missing/defective item. Please drop us a mail at hell@baydar.co with the following details. We will reply you within 2 to 3 working days. 1.Your order number
2.The matter of the issue e.g. incorrect/missing/defective item
3.The serial number found on the product tag, or product packaging
4.Pictures, if applicable
BayDar & Co will bear the delivery charges of exchange of incorrect/missing/defective item with new item. We are sorry that we do not refund cash for such incidence unless the exact item is out of stock.
The exchange will be processed only if the item was purchased directly from us.

14. What if I purchased an incorrect size/colour?

No worry! You can return the item (except on Sales Item and accessories) to us.
Our apology, we do not provide the exchange for purchased of incorrect size/colour.
We will issue a credit note upon receipt of the returned item and we will not bear the delivery fees for returned item. This credit note to be utilised for next purchase and it will be valid for 30 days and is neither non-refundable in cash nor extendable.
We only accept the return item(s) with conditions as such tag intact, unworn, unwashed, non-defect and unaltered. Requests for return item which do not meet above mentioned conditions will not be entertained.
Please drop us a mail at hello@baydar.co with the following details. We will reply you within 2 to 3 working days.
1.Your order number
2.The matter of the issue e.g. incorrect size/color
3.The serial number found on the product tag, or product packaging
4.Pictures, if applicable
We highly recommend to mail the item via a mode of delivery that allows us to track within 30 days from the date that you receive the item from us.
We apologize that we do not process the return if the parcel does not reach us within 30 days and are not liable for loss mails sent via any normal mail.
BayDar & Co reserves the right to reject any further request to mail these items alongside with a new order. All returns are final and further request will not be entertained.

15. I do not receive any reply to my enquiries.

We aim to respond to your enquiries or feedback within the shortest time as possible.
However, we seek your kind understanding and patience should there be any delay with our responses on weekends and public holidays. Our customer service team will try our best to get back to you during Mon-Fri (9am to 6pm, SGT).

II. SHOPPING

1. How often do you re-stock the items?

We re-stock for our Most Loved/ Best Selling items. However, the frequency of re-stock would depend on the availability of fabric, demand for an item as well as the on-going trends.

2. Do you ship internationally?

We ship internationally. For more details, contact us.

III. SHIPPING & DELIVERY

1. How long do I need to wait to receive my order?

We aim to deliver your order to you as fast as possible. The delivery time estimate depends on the availability of the items at the warehouse, our courier partners' dispatching schedules and routing.
For items which we source from our overseas vendors in US & UK, the delivery lead time ranges from 10-15 working days depends on the destination country of the parcel.
Happy shopping!

2. How do you deliver the local order?

Upon payment confirmation, we process your order and dispatched it through our local appointed courier service provider. We use courier service to keep track of the delivery status, provide efficient service to our customer and prevent from loss of parcel during delivery.

3. What are the modes of delivery for international order?

We use our appointed courier service provider for international express delivery which aim to get your order in safe and efficiently.

4. What if I am not home when my parcel arrives?

We are sorry to miss you! In such an event, the courier will leave a slip for you to either contact them directly to re-arrange another delivery as 2nd attempt for FOC. If you have any questions, please feel free to contact our friendly Customer Service Team at hello@baydar.co.

5. I have not received my parcel yet. What should I do?

You could track the location of your order via the link which was provided to you in shipment confirmation email. Alternatively, please also reach out to our Customer Experience Team at hello@baydar.co with your Order number and shipping address for speedy assistance!

6. What should I do if an item is missing or not included in the parcel?

We are sorry to send you the parcel with incomplete or missing item. Please contact our Customer Service Team at hello@baydar.co. We will get back to you within 1 to 2 working days.

7. What are the charges for shipping?

Countries Estimate Delivery Time in Working Days Rates Per Order
Other Countries International Express Courier (10 to 15 Working Days)
Free Shipping for Purchases Above $200
$20
Europe International Courier (7 to 14 Working Days) $28

8. How can I track my order?

You could track the location of your order via the link which was provided to you in shipment confirmation email. Alternatively, please also reach out to our Customer Experience Team at hello@baydar.co with your Order number and shipping address for speedy assistance!

9. Do you delivery during weekends?

Unfortunately, we do not provide delivery during weekends. We deliver the purchased items during weekdays.

IV. PAYMENT METHODS

1. What are the currencies accepted.

Our website will enable you to view the prices with 4 different types of currencies.
Our main currency is US Dollar (USD). The respective credit card company will convert this into your local currency.

2. What forms of payment methods do you offer?

You can easily make the payment via PayPal upon check out.

3. How do I make the payment?

Currently we accept payment via PayPal. You will be redirected to secured PayPal payment page when you check out. It facilitates you to make payment either log-in with your PayPal account or entering in your credit card details.

4. How will I know that my payment went through successfully?

All successful transactions are followed up by a confirmation email that contains an order number within an hour of purchase. If you have not received confirmation via email, please contact our Customer Service Team at hello@baydar.co.

5. Is it safe to use my Credit Card on your site?

All the credit card transactions will be occurred within a secure environment. We do not retain your credit card information after your order is completed. You can rest assured that with each purchase your credit card or bank account information will be secured.
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